Our Support Channels
24/7 Call Support
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We believe in exceptional customer experience.
We don’t just help our customers; we keenly listen and understand their problems. We ensure that the help you receive is seamless across our support channels, leading to more effective communication and satisfaction all around. Our highly trained and expert team members take turn and do their critical part – that is to help you 24*7 to make sure that all your issues are solved as quickly as possible.
Our core values
We aim to provide the best support experience in our industry
We never outsource customer support at CloudStick and we aim to always keep it in-house. Since we understand our customers and their problems better, we believe this way we can help them more efficiently, giving them focused attention and support.
We listen to our customers. Providing the best solution for your problems is our topmost priority.
We provide our team with a thorough training and mentorship program to help our customers with any issues or technical difficulties they might face.
We provide you with timely updates during the entire process so that our customers get clear solutions making the entire process smooth.
We understand complex problems might require more time to handle. We always provide you with the future course of action if something similar happens so that you never need to worry.
We strive to get better every day. Your feedback helps us improve and serve you better.
Our customer support team grows with us
We provide our customer support team with the best training because they represent us and we wish to provide the best customer support experience.
We train our team
Each of our customer support team member gets a thorough training and mentorship program in which they understand the ins and outs of the CloudStick platform while also learning how to better help a customer.
We help in their personal growth
The team members are also trained in necessary skills which will help them grow in their career. Interpersonal skills, Communication skills, Crisis Management skills, Conflict Resolution skills, and more.
We also have some fun
We make sure customer service training is not always dull. We indulge in games and activities that help teach our team members valuable skills and at the same time encourage teamwork and collaboration between team members.
Do you think you have the passion to help customers?
If you feel you are a talented and passionate team member, check out our career page for an opportunity. Come join our dedicated team in helping our customers!
Join Our team